Manage Booking
Manage your booking online
We understand that plans can change. Bookings made through our official website can be managed online where eligible. Use the options below to reschedule an eligible booking, add Step-Free Access or enhance your visit with extras.
Booking Management FAQs
Can I amend my booking?
Yes. Eligible bookings made through our official website can be amended once through the Manage Booking portal, subject to availability.
Gift Ticket redemptions and tickets purchased at the Ticket Desk are not eligible for amendment.
Is there a fee to change my booking?
Yes. A separate £2 amendment fee per change applies.
The value of your original booking will be credited towards your new booking, and you will also need to pay any increase in ticket price.
Promotional offers, discount codes and gift codes cannot be applied to amended bookings. Your new booking will be charged at the current online price.
How long do I have to amend my booking?
For Timed Tickets, amendments can be made up to one hour before your scheduled visit time.
For Any Time Tickets, amendments can be made until 20:00 on the date of your visit.
Can I reschedule part of my booking?
No. Amendments apply to the entire booking.
Individual tickets within the booking cannot be amended separately.
Can I add step-free access or add-ons to my booking?
Yes. Step-Free Access for standard admission and available extras can be added to your booking from this page.
If you are attending a Special Event and require Step-Free Access, you must reserve an accessibility lift space separately. We recommend checking availability before purchasing your event ticket.
Can I cancel tickets or add additional tickets to my booking?
Tickets are non-refundable once purchased.
If you would like to add more tickets, these can be purchased separately through our Tickets page, subject to availability.
Where can I find more information?
Visit our Help Centre for further support.
