Step-Free Access
There are 39 steps to climb during the experience before reaching the boarding level of the chimney lift. An accessibility lift is available for wheelchair users and guests requiring step-free access.
Step-Free Access Information
Step-free access is available via a dedicated accessibility lift and must be booked in advance.
The experience includes 39 spiral steps before reaching the boarding level of the chimney lift, but guests requiring step-free access can bypass the stairs using the accessibility lift.
The lift accommodates up to 2 guests per ascent, including a maximum of 1 wheelchair user. Groups requiring step-free access that exceed this limit will be split into separate ascents, in line with evacuation procedures. Wheelchairs up to 65cm wide, 115cm long, and 300kg total weight (user + chair) can be accommodated.
Mobility scooters are not permitted, but standard wheelchairs can be provided. Pushchairs are not permitted and must be stored in the buggy park.
If you are attending a special event and require step-free access, you must reserve an accessibility lift special event time slot.
